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Returns and Cancellations

Returns or Cancellation of Your Order

We are sure that you'll be delighted with your purchase from Findhorn Bay Soaps.  However, if for any reason you change your mind please let us know in writing as soon as possible, but no later than 7 working days from the day after you receive your goods.  A full refund of the purchase price plus the original p&p costs paid by you will be made.

Unwanted items should be returned to us as soon as reasonably practicable.  Return postage costs are your responsibility and are non-refundable. Please obtain proof of posting just in case your returned item should go missing in the post.

Should your cancelled order be delivered please refuse delivery and it will be returned to us by the delivery company. You will, of course, receive a full refund of the purchase price including p&p costs. However if you accept the delivery then the return postage costs are your responsibility.

  Customers must take reasonable care to ensure that returned goods are suitably packaged and are not damaged in transit. If the customer does not exercise reasonable care and the goods are damaged, we may have a claim against them for breach of this duty. If a customer fails to return the goods despite being required to by the contract (agreement to buy, take care of and if necessary return the goods), then we may have a claim against the customer for breach of contract.

Damages

Although your order will be packaged with great care, we do appreciate that sometimes parcels can be damaged in transit.  If any part of your order arrives damaged please contact us as soon as possible after receipt so that the situation can be resolved to everyone's satisfaction.  Please retain all packaging in case this needs to be returned to us to assist in any claim with the carrier.

In the event of damaged goods, you will also receive a full refund of any return postage costs incurred

Featured Product
On The Rack

Winter's Rose

Shades of pink & white, topped with a sprinkling of winter sparkles & fragranced with a deep spicy rose scent. Ready early November.